01473 832878   [email protected]

Privacy Policy

At Whip Street Motors Ltd we’re committed to putting you first, ensuring the personal information you provide to us is protected, and that we’re transparent about how we collect and what we do with it.

This privacy notice provides you with details of how we collect and process your personal data.




How to contact us WSM Group & Whip Street Motors is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). Our contact email address is [email protected] Our postal address is Whip Street, The Pit, Paper Mill Lane, Bramford, Ipswich, Suffolk, IP8 4BY Our postal address is Whip Street, The Pit, Paper Mill Lane, Bramford, Ipswich, Suffolk, IP8 4BY If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you. It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]


We collect information about you when you contact us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.


We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at [email protected] Purposes for processing your personal data Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant. We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at [email protected] if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity (b) Contact Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise (b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications  We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Whip Street. You will receive marketing communications from us if you have:

  • requested information from us or purchased goods or services from us; or
  • if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
  • in each case, you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by emailing us at [email protected] . Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.


We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 3 above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.


Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria. Some of our third party service providers maybe based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. Please email us at [email protected] if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email us at [email protected]. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 7th February 2019.

Reviews via Google

100 percent helpful people
Danny L.
Danny L.
16:48 02 Feb 21
Very efficient with a good service
carl S.
carl S.
18:37 17 Jan 21
Very helpful and good prices
darren W.
darren W.
11:27 09 Jan 21
Excellent service and very helpful staff, the only place for car parts in Ipswich
Jerran S.
Jerran S.
18:47 20 Oct 20
Friendly and good prices, absolutely brilliant service.
Al L.
Al L.
15:41 13 Oct 20
Always helpful and reasonable prices
John L.
John L.
17:09 06 Oct 20
Great local business. Very friendly staff are always happy to help. Very competitive prices paid for scrap. Car parts are good quality and fairly priced.
Christian B.
Christian B.
09:51 05 Oct 20
Very professional service and very helpful. Will use again for sure.
Mark H.
Mark H.
16:53 02 Oct 20
Richard E.
Richard E.
17:59 21 Aug 20
Quick turn around, quick payment, easy access & great chaps!!
Steven G.
Steven G.
22:48 14 Aug 20
First time up the New Great Blakenham yard fast easy service with friendly helpful staff! Highly recommend this yard!
Michael (Blackwell A.
Michael (Blackwell A.
11:01 05 Aug 20
Great scrap yard, top service, been using it for the last 15 years. Well recommended. New yard is amazing ( very quick service).
Aurimas P.
Aurimas P.
14:10 02 Aug 20
Brilliant service
michaela C.
michaela C.
11:17 10 Jul 20
Good car parts, nice People!
Cosmin B.
Cosmin B.
21:52 10 Dec 19
absolute joy to deal with, keen friendly staff who couldn't do enough to help, the quality used parts that they tested before removal had my connect van back to health in no time.thank you Whip Street Motors, see you soon no doubt!
Simon F.
Simon F.
14:36 20 Aug 19
Fantastic customer service
James H.
James H.
14:09 19 Aug 19
Just wanted to acknowledge the great work done by the guy who collected my old car today.I thought I could push it out of a difficult back driveway area, but underestimated the weight of the car and level of ground. In my day work I work with a lot of tradesmen and I was expecting huffing and puffing and the sucking of teeth that you get from tradesmen and utilities when the jobs not as easy as first thought, but your guy said "Let's have a go". He managed to get through a seriously narrow gap on a tight turn and winch the car out! Very polite and professional. I appreciate the effort. Please pass this on to him as he's done a great job.Many thanks,Nick.
nick R.
nick R.
10:35 01 Aug 19
I called up looking for new wheels for my car, the lady I spoke to was helpful and called back within an hour to say that they had some suitable bits. They were quick to take the wheels off the car and it was all very quick and painless. Plus it was cheap! they were also very honest about the condition of the wheels, telling me that I would need new tyres. will definitely use them again :)
Sarah D.
Sarah D.
10:05 16 Aug 18
Always prompt and helpful
Grange farm car C.
Grange farm car C.
22:07 10 Apr 18
Absolutely great business. Will definitely go again! Well done, mr horsefish.
21:12 01 Nov 17
Great scrap yard great management very friendly staff
william W.
william W.
07:00 03 Apr 17

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